Privacy Policy
Last Updated
10/23/2025
Data Retention Periods
Security Practices
1. Introduction
Patroller (“we,” “our,” or “us”) provides a multi-tenant safety and incident reporting platform (“Service”) designed for responders, organizations, and enterprises. This Privacy Policy explains how we collect, use, and protect personal information across our platform, including reports, accounts, and organizational data.
We are committed to safeguarding your privacy and maintaining secure, compliant records for the safety teams that rely on us.
2. Information We Collect
Personal Information:
Name, email, phone number, and job title
Authentication data (credentials, tokens
Profile preferences and role assignments
Usage Data:
User activity logs
Report Data:
Enterprise and organizational information
Incident reports and associated metadata
Automatically Collected Information
Device/browser information
Usage analytics and feature adoption
Technical logs and performance metrics
3. How We Use Your Information
Service Provision: Create accounts, enforce role-based access, and maintain tenant isolation
Report Processing: Publish, assign, and manage reports across organizational subtypes
Platform Operations: Analytics, performance monitoring, and product improvement
Communications: Send updates, provide support, and notify of security events
Legal & Security: Meet compliance obligations, prevent misuse, and respond to threats
4. Data Protection & Security
Enterprise Admins: Access all data across their enterprise.
Organization Admins: Access data within their organization.
Platform Admins: Limited to enterprises they are assigned to.
No Cross-Tenant Sharing: Data is never shared across enterprises.
5. Third-Party Services
Loveable:
Purpose: AI-powered development assistance and code generation
Usage: We utilize Loveable's AI capabilities during our development process to enhance code quality, improve development efficiency, and maintain best practices
Data Handling: Development-related code suggestions and improvements are processed through Loveable's AI systems during the development phase
Privacy: Loveable processes anonymized development data to provide coding assistance. No production user data is shared with development toolsWe may share your information with trusted third parties, such as payment processors or analytics providers, to enhance our services. These third parties are required to keep your data confidential.
6. Data Retention Periods
Account Info: Account duration + 3 years after being disabled
Authentication Logs: 90 days
Report Data: Typically 7 years, subject to organizational policy
Usage Analytics: 2 years
Support Communications: 3 years post-resolution
Legal Hold: Extended retention if required
6. Security Practices
Tenant isolation with Supabase RLS
Encryption in transit (TLS 1.3) and at rest (AES-256)
Role-based access control
Continuous monitoring and regular audits
7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "10/23/2025."
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@example.com
Phone: +1 987 654 3210
Address: 123 Business Street, New York, NY 10001
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